Returns & Exchanges

At Bluejay Bicycles, we want to ensure you are completely satisfied with your ride. If your gear isn't the perfect fit, you can return or exchange items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, secure it to your box, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned bicycle or gear, we will process your refund or ship your exchange within 5-7 business days.